Debt Collection and Recovery

Field and tele-enabled debt collection and recovery services aligned with institution-approved recovery frameworks.

Scope Includes:

• Contact verification and borrower tracing
• Field engagement and repayment follow-ups
• Recovery tracking and MIS reporting

Key Deliverables:

• Verified borrower contact, address occupancy confirmation and on-ground engagement status
• Geo-tagged and time-stamped field visit evidence with audit-ready documentation
• Repayment intent and default assessment based on borrower interaction and field insights
• Skip tracing and updated location intelligence for shifted or non-contactable cases
• Action-oriented case categorisation with defined recovery and escalation pathways